Refund Policy


<h1>Refund Policy</h1>

<p>Thank you for choosing BrandMonitor for your brand monitoring needs. We strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which we will provide refunds for our services.</p>

<h2>Subscription Services</h2>

<h3>14-Day Money-Back Guarantee</h3>

<p>We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our services within the first 14 days of your initial subscription, you may request a full refund. This guarantee applies only to first-time purchases and does not apply to subscription renewals.</p>

<p>To request a refund under our money-back guarantee, please contact our customer support team at info@brandmonitor.com within 14 days of your purchase date. Please include your account information and the reason for your refund request.</p>

<h3>Subscription Cancellations</h3>

<p>You may cancel your subscription at any time through your account settings or by contacting our customer support. When you cancel a subscription:</p>

<ul>
    <li>For monthly subscriptions: No refund will be provided for the current billing period. Your service will continue until the end of the current billing cycle.</li>
    <li>For annual subscriptions: A prorated refund may be issued for the unused portion of your subscription if you cancel after the 14-day money-back guarantee period has expired. The refund will be calculated based on the number of full months remaining in your subscription term, less a 15% administrative fee.</li>
</ul>

<h3>Automatic Renewals</h3>

<p>Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. If you do not cancel before your renewal date and your subscription is charged, we generally do not offer refunds for renewal charges. It is your responsibility to manage your subscription settings and cancel unwanted renewals.</p>

<h2>Custom Services and Reports</h2>

<p>For custom brand monitoring services, reports, or consultations that are ordered separately from subscription services:</p>

<ul>
    <li>If work has not yet begun on your custom order, you may cancel for a full refund.</li>
    <li>If work is in progress, a partial refund may be provided at our discretion, based on the amount of work already completed.</li>
    <li>Once custom work is delivered, refunds are not available unless the deliverables do not meet the agreed-upon specifications.</li>
</ul>

<h2>Ineligible for Refunds</h2>

<p>Refunds will not be issued in the following circumstances:</p>

<ul>
    <li>After the 14-day money-back guarantee period has expired (except for prorated refunds on annual plans as described above)</li>
    <li>If you have violated our Terms and Conditions</li>
    <li>For service interruptions caused by circumstances beyond our control, including but not limited to acts of God, natural disasters, or third-party service failures</li>
    <li>If your access to the service was temporarily suspended due to payment issues</li>
    <li>For charges resulting from unauthorized access to your account (please secure your login credentials)</li>
</ul>

<h2>Refund Processing</h2>

<p>Approved refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.</p>

<h2>Special Circumstances</h2>

<p>We understand that special circumstances may arise. If you believe you are entitled to a refund for reasons not covered in this policy, please contact our customer support team at info@brandmonitor.com. We will review these requests on a case-by-case basis.</p>

<h2>Changes to This Policy</h2>

<p>We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.</p>

<h2>Contact Us</h2>

<p>If you have any questions about our Refund Policy or would like to request a refund, please contact us:</p>

<p>By email: info@brandmonitor.com</p>
<p>By phone: +968085664439</p>
<p>By mail: Andreassonliden 5R, 60782 Södra Näs</p>